Due to the prevalence of fraud, we would like to remind you that Shining's customer service representatives and bank officers will not proactively request that you operate an ATM to perform any settings. If you receive a call from an unknown person pretending to be a Shining customer service representative and asking for your account or credit card information, or instructing you to make a transfer via ATM under the pretense of installment payment, failed deduction, change of checkout method, abnormal convenience store barcode, duplicate orders, installment payment setting errors, upgrading to VVIP, etc., please do not perform any actions and verify with Shining's customer service representatives before providing any personal information or executing any transfers. Please report the incident to the 165 anti-fraud hotline immediately.
Customer service email: email@example.com
Service number: 165
Report hotline: 165 #2
※ Please do not perform any operations at the ATM. ※
If you receive a suspicious phone call, please immediately dial 165, the police anti-fraud hotline, to verify. To protect your rights, please refrain from performing any transactions at the ATM.
※ Please do not disclose personal credit card information. ※
If you receive a call from an unidentified person claiming to be a Shining customer service representative, a financial institution, or a law enforcement agency, requesting credit card information, please do not disclose any bank credit card information or bank service phone number to avoid being deceived.